Molly Chen

Experiences

Leading a remote-first team of 10 engineers as the only product manager on the therapist experience team.
Designed a consolidated Google calendar app using Cobalt RPA and Nylas Calendar API, decreasing schedule management upkeep by 75%, and adding 2000 new timeslots from 600 adopted providers to booking pages within the first month of launch.
Built end-to-end onboarding workflows using Tellescope CRM and Felicity RPA for a forecasted volume of 5000+ providers enrolling in a B2B2C payor partnership, streamlining the hiring workflow for TA teams to reduce manual handoff by 50%.
Led the design and launch of a database supporting provider biographies on client booking pages (150K+ monthly visits), ingesting 50+ data fields to generate 15k provider bios weekly, and serving consumer requests at 99.9% availability.
Streamlined 3+ legacy systems by building B2C end-to-end onboarding workflows in Tellescope CRM, syncing hourly with the provider database, partnering with engineering on monitoring and diff alerts, and saving $400K annually in licensing costs.

Orchestrating data ingestion platforms to enable the $50B Azure business to transact commercial offerings via the Commercial Marketplace.
Contributed to a 500%+ growth in Marketplace adoption from FY21-FY23. Leading cross-functional teams of 50+ members to orchestrate data ingestion for Azure products into Commerce.

Provided product strategy and technical consulting for a 15-person startup in the mental health space.
Created and executed product roadmap for a relationship-based AI-powered algorithm to match clients with therapists. Led the engineering, design, and product teams to launch MVP website, securing $0.25M in seed funding.

Service owner for 2 big-data ingestion services that manage $4B+ in first-party commercial product revenue.
Slashed most-used page load time by 75% by optimizing C# .NET query performance and adding 10 new alerts in Azure Application Insights to detect performance anomalies.
Drove cross-collaboration with Shanghai team to migrate all price-publishing services from Azure Cloud Services to Azure Kubernetes in 3 months. Created documentation to guide the team through Docker and YML setup, deployment, and testing.